7.1 Works within the law, ethical guidelines, and regulations, including confidentiality, consent and safeguarding
All of this is hugely important, especially the key words confidentiality, consent, and safeguarding. If there’s any doubt over whether a patient’s consent has been sought for a procedure or treatment, then this must be highlighted and acted on. Equally, any doubts over patient confidentiality should be quickly dealt with – for example, if you overhear another pharmacist gossiping about a patient within the public’s earshot, then you should professionally and subtly intervene as quickly as you can to prevent damage to the profession.
7.2 Takes responsibility for self and is accountable for one’s own actions or lack of actions & 7.4 Is open and honest about the mistakes they have made or when things have gone wrong
You must be willing to admit when you have made a mistake. If a question involves you making an error, select options that deal with this head-on – e.g. ‘admit to the patient that you made an error, and that you are now correcting it.’
7.3 Demonstrates honesty and trustworthiness (NHS Values 2)
This should be evident.
7.5 Is reliable and dependable in carrying out work duties and responsibilities
This must apply to others as well as yourself – if one of your team is shirking their duties, then you should speak to them about it and see how you can improve the situation.
7.6 Recognises and values equality and diversity, treating everyone with courtesy, dignity and respect (NHS Values 2 & 6)
It’s unlikely that you’ll be posed a scenario in which you fail to respect these qualities, but likely that someone else may not – so, as with all these questions, make sure to immediately speak up and do your best to correct the situation. Report the colleague if they fail to respond appropriately to your feedback.
7.7 Is prepared to challenge poor practice or behaviours, or speak up when errors or oversights are observed
This is central to many SJT questions – you should always seek a direct and professional solution to a problem, to prevent bad behaviour continuing and affecting others.