Marsh & McLennan Companies Questions and Answers

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Marsh & McLennan Companies (MMC) is a global professional services firm offering clients advice and solutions in risk, strategy, and people. Founded in 1871, MMC has grown into a Fortune 500 company with approximately 76,000 employees worldwide. The company operates through four main businesses: Marsh (insurance brokerage and risk management), Guy Carpenter (reinsurance and capital strategies), Mercer (health, wealth, and career consulting), and Oliver Wyman (management consulting). MMC is known for its expertise in navigating complex risks and helping organizations thrive in an increasingly dynamic and uncertain environment.

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Marsh & McLennan Companies Interview Questions by Category

Risk Management

   – How would you assess and mitigate cyber risks for a global corporation?

   – What approach would you take to develop a comprehensive risk management strategy for a client?

Insurance and Reinsurance

   – How would you structure an insurance program for a company with complex multinational operations?

   – What factors would you consider when advising a client on their reinsurance strategy?

Human Capital and Benefits

   – How would you help a client design a competitive employee benefits package?

   – What strategies would you recommend for improving employee engagement and retention?

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Marsh & McLennan Companies Interview Questions and Answers

How would you assess and mitigate cyber risks for a global corporation?

Assessing and mitigating cyber risks for a global corporation requires a comprehensive and tailored approach. I would start by conducting a thorough cyber risk assessment across the organization’s entire digital ecosystem. This would involve identifying critical assets, mapping data flows, and evaluating existing security measures.

Next, I would assess the corporation’s current cybersecurity maturity level using frameworks like NIST or ISO 27001. This would help identify gaps in the current security posture and prioritize areas for improvement.

Based on this assessment, I would develop a multi-layered cybersecurity strategy. This might include enhancing technical controls (like implementing advanced threat detection systems), improving operational processes (such as patch management and access control), and strengthening the human element through comprehensive security awareness training.

Given the global nature of the corporation, I would pay particular attention to ensuring compliance with various international data protection regulations, such as GDPR in Europe or CCPA in California. This might involve developing region-specific policies and procedures.

I would also recommend implementing a robust incident response plan, including regular simulations to test the organization’s readiness. Additionally, I would advise on appropriate cyber insurance coverage to transfer some of the residual risk.

Throughout this process, I would emphasize the need for ongoing monitoring and continuous improvement of the cybersecurity program to address evolving threats and changes in the business environment.

How would you help a client design a competitive employee benefits package?

Designing a competitive employee benefits package requires a strategic approach that balances attractiveness to employees with cost-effectiveness for the employer. I would start by conducting a thorough analysis of the client’s current workforce demographics, industry benchmarks, and business objectives.

Next, I would gather data on employee preferences and needs through surveys and focus groups. This would help ensure that the benefits package aligns with what employees actually value, which can vary based on factors like age, family status, and career stage.

Based on this information, I would develop a comprehensive benefits strategy that might include:

  1. Health insurance options, potentially including high-deductible plans paired with health savings accounts
  2. Retirement savings plans with competitive employer matching
  3. Paid time off policies, including vacation, sick leave, and parental leave
  4. Flexible work arrangements
  5. Professional development and education assistance programs
  6. Wellness programs to promote employee health and reduce healthcare costs

I would also consider innovative benefits that could differentiate the client from competitors, such as student loan repayment assistance or sabbatical programs.

To ensure cost-effectiveness, I would use actuarial modeling to project the long-term costs of different benefit options. I would also explore strategies like self-funding certain benefits or using technology platforms to streamline benefits administration.

How might emerging technologies impact the future of the insurance industry?

Emerging technologies are set to significantly transform the insurance industry in several ways. Artificial Intelligence and Machine Learning will revolutionize underwriting and claims processing, enabling more accurate risk assessment and faster, more efficient claims handling. This could lead to more personalized insurance products and pricing.

The Internet of Things (IoT) will provide insurers with real-time data from connected devices, allowing for more dynamic risk assessment and pricing. For example, in auto insurance, telematics devices can provide data on driving behavior, potentially leading to usage-based insurance models.

Blockchain technology could streamline many insurance processes, particularly in areas like claims management and fraud detection. It could also enable new types of insurance products, such as parametric insurance that automatically pays out based on predefined conditions.

Advanced data analytics will allow insurers to gain deeper insights into risk factors and customer behavior, leading to more sophisticated pricing models and improved customer segmentation.

Robotic Process Automation (RPA) will automate many routine tasks in insurance operations, reducing costs and improving efficiency.

These technologies will likely lead to significant changes in the competitive landscape, with traditional insurers facing competition from tech-savvy startups and potentially from big tech companies entering the insurance space.

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